Terms & Conditions
Warranty on Ecomelani Replacement Consumables
We guarantee that Ecomelani replacement cartridges will perform as good as original manufacturer cartridges under specific conditions and use. In the unlikely event you are not satisfied with the consumable please email [email protected] or call us on 22-270044. Please be informed that page yield number stated by original equipment suppliers for cartridges is based on a 5% coverage a page which is actually not much (not even a single letter text)
In the unlikely event that you want to return your product, we offer a 14 days returns policy, providing that the products or consumables are unopened, and in resalable condition. The of no-satisfaction money back guarantee applies to products that are returned in their original package and complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging will not be accepted and thus no refund will be affected.
Returns are made at your own expense. Before sending, please email [email protected] with your:
2. Invoice of Purchase Number
3. Description of problem / reason for return
We will reply to you, and supply a relevant RMA (Return Merchandise Authorization) Number. We cannot accept returns without a copy of Invoice of Purchase and RMA form completed.
For further info or assistance please call 22-270044
Pricing & Availability
All product prices are in € Euro and are exclusive of delivery. We reserve the right to change any advertised price before accepting an order. Items with a previous price refer to prices the we have previously sold the same product. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s). We reserve the right not to accept or process your order for any reason. All orders are subject to validation checks and authorisation by your payment card issuer. If we do not accept your order and your credit/debit card has already been debited, we will notify you and refund your card in full immediately. All advertised specials and offers are ‘whilst stocks last’.
All orders received before 3pm Monday-Friday (excluding Cyprus Bank Holidays) will be normally be dispatched the same day.
Orders received on a weekend (or Public holidays) will be dispatched the next working day.
All orders over €30 are sent completely Free of Charge to your local ACS or GAP Akis Express couriers or at your door (only within cities limits) . All orders under €30 are charged at €2.00 for delivery to your local ACS or GAP Akis Express couriers or €4.00 for delivery at your door (only within cities limits). Please note that for villages and remote areas outside the Republic of Cyprus Cities limits, delivery to door may not be available. In most cases the package with be available for collection from your local ACS or Akis Express courier the next working day (although sometimes there are delays that are out of our control). We do not deliver to P.O Boxes. If you wish to discuss alternative delivery options, please call us on 22-270044, to see if we can help.
PLEASE NOTE: As an online-only company, we do not have a collection point from which products can be collected directly. Please also be informed that we may change delivery company service or courier depending on the circumstances.
Delay in delivery and non-delivery
We will not be liable to you for any delay in delivery or non-delivery of goods in the following circumstances:
– where the issuer of your payment card refuses to authorise payment to us;
– where such delay or failure is due to circumstances beyond our control or the control of our sub–contractors , couriers and agents, including but not restricted to war, pandemic or epidemic situations, electricity power failure, utilities failure, failure of telecommunications links, failure of transport infrastructure, fire, flood, government act, act of God, legislative constraints, strikes, labour disputes or malicious damage involving employees.
How to cancel an online order
If you have chosen the Home Delivery or the Pick-up from ACS or GAP Akis Express or other courier agents , you can cancel your order at any time before the product is handed to the delivery service. After the dispatch of the product, you will no longer be able to cancel your order. You can of course, return the product you bought following our Returns Policy as described above.
To cancel your Home Delivery or Pick-up from ACS or GAP AKIS or other courier office order, please call 22-270044, Monday to Friday, from 08:30 to 17.00 or email [email protected]
Prices and specifications are subject to change without notice. All prices include VAT (19%). C.S. ECOMELANI LTD is not responsible for typographical or photographical errors. Product images are for illustrative purposes only and may differ from the actual product. All logos are trademarks or registered trademarks of their respective owners.